Reward Zone

RMA request


How do I return an item for repair or request a warranty part?
In order to return an ACDI product for in-warranty service, following procedure should be used.


IMPORTANT: ACDI will not accept any returns without an RMA number.

RMA request for warranty and non-warranty items:
  • Contact ACDI Returns Department by mail, or from the website.

    ACDI
    7428 Lindsey Road
    Little Roc, AR 72206
     
  • Include your personal data (Name, full address, telephone, email address, etc).
  • Indicate the model(type) and serial number of the device, as well as date of purchase.
  • Give a complete fault description.
  • By using the RMA request, the user confirms to understand and accept the terms and conditions as described in the Service Policy.

Return authorization
  • After receipt of the RMA request by ACDI, a confirmation and authorization message will be communicated within 24 hours.
  • This document will contain:
    • A RMA number (which is your reference number)
    • Your personal data (please check them carefully for any mistakes)
    • Returning products data (please check them carefully for any mistakes)
    • The problem description (may be summarized)
    • Instructions what to do with the defective unit.
    • Instructions about the defective unit and the RMA Service.

  • After receipt of the RMA material, ACDI will service the product as indicated on the original RMA request, and return it UPS Ground at owners expense.

Contact Information:
E-mail
First Name
Last Name
Title
Company
Address
 
 
City
State
Zip
Country
Telephone
Cell
Fax
   
Device Information :
Model
Serial Number
Note: Units without serial numbers will not be accepted.
Purchase Date:  
Warranty:   Yes Please check the warranty conditions
    No  
     
*Problem Description : (limited to 250 characters!)